How can we use it?
- Gifts for family and friends
- A way to treat yourself
- Seasonal gifts for the Holidays
- A special “thank you”
- A way to let the kids shop— without handing them cash or a credit card
Do you own your own business or practice? Check out our line of exclusive Business-only GiftBridge cards! »
FAQ
- Association Sign Up
- Login Problems
- Association Member Usage Data
- Association Compensation Percentage
- Multiple Association Memberships
- Association Rewards for My Purchases
- Forgotten Username
- Forgotten Password
- Questions About Purchases
- Sending Cards to Other People
- Payment Methods
- Pay by Check
- Cancelling an Order
- Email Confirmation
- Checking Order Status
- Returning Excess Cards
- Tax on Purchase
- Limits on Orders
- Shipping Location Restrictions
- Timing for Delivery
- Overdue Orders
- Delivery Methods
- Expediting Shipments
- Card Types
- Card Terms and Conditions
- Cards and ATM Use
- Expiration and Loss of Value
Association Sign Up
Q: How can an association sign up with Affinity Center International?
A: Information on how associations can sign up for the GiftBridge program can be found at www.affinitycenter.com and at www.giftbridge.com or by contacting a representative at 800-651-9639.
Login Problems
Q: I am having problems logging into GiftBridge. Who do I contact?
A: You may send an email to customer service via the Contact Us page on the website, or email giftbridge@affinitycenter.com or call 800-651-9639.
Association Member Usage Data
Q: Our association is enrolled in the GiftBridge program and we would like to obtain data concerning our membership’s usage, who should we contact?
A: You can contact us at 800-651-9639 and at giftbridge@affinitycenter.com.
Association Compensation Percentage
Q: How much does my association receive for each card that I purchase?
A: Depending on the card, associations receive between 1% and 3% of the value of the card purchased.
Multiple Association Memberships
Q: I am a member of several associations that have partnered with ACI and/or GiftBridge. Does it matter whom I sign up through?
A: No. As long as you have a valid membership with an association, you may sign up via their affiliation with Affinity Center International. If you are a member of more than one affiliated association, you can only sign up one time through one association.
Association Rewards for My Purchases
Q: I understand that ACI rewards my association a part of what I purchase, can I determine which association gets the reward, if I’m a member of several participating associations? Can I split the rewards between the associations?
A: The association in which you signed up to GiftBridge is the only association that can receive rewards from Affinity Center International. Rewards are not transferable to another association, even if you are a member.
Forgotten Username
Q: What if I forget my username?
A: In this case, your usename is your email address. However, if you are unsure of your email, you will need to call customer service 800-651-9639 to have it verified. Please be prepard with your Tax ID and/or other information to verify identity. Once this is completed, your username will be emailed to you.
Forgotten Password
Q: What if I forget my password?
A: Click on the Forgot Password link. You will be prompted to enter your Email address. Once this is completed, your password will be emailed to you. The screen on the GiftBridge site will have changed and will be asking you, "Are you already registered with our store?" The default is "Yes and my password is: ____. You must log in with the Password that was emailed to you to sign on.
Questions About Purchases
Q: I’m either an association or a member of an association and have questions about purchasing or purchase(s) that I have made on the GiftBridge site, who should I contact?
A: You can call GiftBridge’s customer service line at 800-651-9639.
Sending Cards to Other People
Q: Can I purchase a card and have it mailed to another person/address?
A: For personalized cards, they can be sent to a different address, but additional information is required. Cards that are not personalized can only be mailed to the billing address.
Payment Methods
Q: How can I pay for my purchase?
A: All online purchases via this site must be paid for with American Express, Discover, Visa® or MasterCard* or ACH debit.
Pay by Check
Q: Can I use a check to pay for my order?
A: At this time, purchases can only be done using a valid credit card or ACH debit, entered via the GiftBridge web site.
Cancelling an Order
Q: Can I cancel an order?
A: No. Once an order has been confirmed, it cannot be cancelled and will be shipped as scheduled. All sales are final.
Email Confirmation
Q: How will my order be confirmed?
A: You will receive an email confirmation after the order has been placed. If you do not receive an email confirmation, please contact our customer service department via email at giftbridge@affinitycenter.com or call 800-651-9639.
Checking Order Status
Q: Can I check the status of my order once it is placed?
A: Yes, you can check the status of an order by contacting our customer service department via email at giftbridge@affinitycenter.com or call 800-651-9639
Returning Excess Cards
Q: What happens if I purchase more cards than I need, can I return any unused portion?
A: The purchaser should accurately forecast the quantity of prepaid cards that are needed. All sales on this site are final. Once you submit your order, you will not be able to cancel the order or return the cards for a refund.
Limits on Orders
Q: Are there any limits for card orders placed on this site?
A: No more than $5000 in rewards cards can be purchased by one person in any given day. Should you have a special bulk request, please call our Customer Service Department at 800-651-9639.
Shipping Location Restrictions
Q: Are there any restrictions on where I can ship my order?
A: For cards that are not personalized, your order must be shipped to your charge card billing address or to a valid business address in the US. Your order cannot be shipped to a PO Box. Cards that are personalized can be sent to an alternate address, but additional information is needed.
Timing for Delivery
Q: How long will it take for me to receive the cards I purchased?
A: There are two types of shipping options. Standard delivery is within 5 – 7 business days. Bulk (rush) shipments are delivered within 2-3 days.
Overdue Orders
Q: I have not received my order and it has been longer than the estimated delivery time; whom do I contact?
A: If you do not receive your prepaid cards in the estimated delivery time frame, please contact our customer service department at 800-651-9639.
Delivery Methods
Q: Are the cards sent regular mail or via an express service?
A: For standard delivery orders, all cards are sent via the United States Postal Service. For bulk (rush) orders, cards are sent via UPS.
Expediting Shipments
Q: I need to have the delivery of my cards expedited, can they be sent to be received within 24 hours?
A: The fastest delivery method is 2-3 days. We cannot overnight orders.
Card Types
Q: Are the cards credit cards?
A: No. They are prepaid reward cards issued in connection with a loyalty, award or promotion program. The reward cards contain a specific value. Unlike a credit card, only the value available on the reward card can be spent. Additionally, there are no annual fees, interest charges, or credit checks specific to the reward card.
Card Terms and Conditions
Q: Do the cards have special terms and conditions?
A: Yes. Specific Reward Card Terms and Conditions should be reviewed prior to using the card. This information can be found in the card packet of information that comes with the card and on the website referenced on the back of the card.
Cards and ATM Use
Q: Can the card be used at ATMs?
A: No. The reward card is point-based and cannot be used at ATMs.
Expiration and Loss of Value
Q: Does the card ever expire or lose its value?
A: Yes, all prepaid reward cards have a valid thru date. Please review the Card Expiration and Conditions. The valid thru date is printed on the front of every reward card. The reward card value must be used prior to the last day of the month of the valid thru date or the remaining unused value will be forfeited, subject to applicable law. Invalid cards are not replaceable, refundable or returnable. Please be advised that reward cards are permitted to carry a valid thru date under the CARD Act loyalty, award, promotion exemption.
